The most prevalent issue faced by QuickBooks users is the QuickBooks crashing issue. If your QuickBooks Desktop keeps crashing or your QuickBooks close unexpectedly, you are not alone! This very common issue can occur due to several possible reasons such as issues with your computer or QuickBooks itself. A damaged QBWUSER.INI file can also be a reason behind this problem. The good news is that this issue can be effectively resolved with some easy troubleshooting steps. In this article, we will provide you with the reasons why your QuickBooks keeps freezing and the solutions to get rid of this issue.
If you are having difficulty fixing the issue on your own, you can contact us at 1.855.738.2784 and get assistance from our team of experts.
My QuickBooks Opens and Closes Immediately, What Does this Happen?
The QuickBooks crashing issue can occur due to the following factors –
- The damaged or corrupted QBWUSER.INI file is a major reason behind the issue.
- Your QB company file is damaged or the hard disk is corrupted.
- The QuickBooks installation process was faulty or invalid.
- The Windows OS is incompatible with your QuickBooks version.
- Your company file name exceeds the utmost character limit.
What to do About the QuickBooks Closes Unexpectedly Issue?
If your QuickBooks Desktop keeps crashing, follow these steps to resolve the problem effectively –
Step 1 – Perform a QB File Repair by using the File Doctor
Firstly, try to fix the issue by utilizing the QuickBooks tools available in the QuickBooks Tool Hub.
- Open the QuickBooks Tool Hub and go to the Company File Issues tab to run the tool.
- Click on QuickBooks File Doctor and browse your company file to let the tool run a quick repair.
- Once the tool stops running, open QuickBooks to see if the crashing has stopped.
Step 2. Mend the Issues with the Damaged QBWUSER.INI File
To resolve the QuickBooks closes unexpectedly issue, you need to fix the QBWUSER.INI file by renaming it.
- From the QuickBooks Directory Folder found in the C drive, search for the .INI extension files.
- Right-click on the QBWUSER.INI file and select Rename to change its name.
- Add .OLD at the end of the file name as a suffix and hit Enter to give effect to the new name.
- Now, rename the EntitlementDataStore.ecml file in the same manner and reopen QuickBooks once done.
Step 3. Install the Recent Available Updates and Upgrade QuickBooks
Updating your QuickBooks Desktop can help you stop the QuickBooks keeps freezing issue.
- Run QuickBooks as an admin and enter your login credentials if prompted.
- From the QuickBooks Help menu, select Update QuickBooks Desktop and open the update window.
- From the Update Now tab, click on Get Updates and download the recent QB updates.
- Restart QuickBooks and click on Install Now to install the downloaded updates.
Conclusion
Getting issues while accessing QuickBooks is a common problem that can be easily resolved. If your QuickBooks Desktop keeps crashing, perform the steps given above. If the issue persists, call us at 1.855.738.2784 for technical assistance with the error.
Recommeded to read: QuickBooks Freezes When Opening
